Steve Curtin
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Steve Curtin
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Latest posts: Steve Curtin… | About | Steve Curtin Skip to content “While employees consistently execute the mandatory job functions for which they are paid, they inconsistently demonstrate voluntary customer service behaviors for which there is little or no additional cost to their employer.” ~Steve Curtin Watch Steve’s video that answers three critical questions that he often receives during Q&A sessions. Steve Curtin was rated #4 by Global Guru on its annual listing of the Top 30 experts in the world on the topic of customer service. Steve is the author of Delight Your Customers and The Revelation Conversation . He wrote the books to address two nagging observations: 1.) Most employees describe the totality of their j
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