Customer Conversation Compass

Description

A professional tool suite for understanding how teams communicate, make decisions, and build conversation health. | About Jake McKee More than 20 years helping teams stop running on secondhand insight and start having real conversations with customers. The short version I built the Compass because I kept seeing the same problem. Even the best product teams were making decisions based on summaries. Bullet points from Sales. Ticket data from Support. Feedback filtered through three layers before it got to the people building the product. By the time they heard from customers, the real signal was gone. They were building on assumptions about assumptions. The fix wasn’t more data. It was better conversations. Direct ones. Designed ones. The kind that actually change what gets built. I started doing community

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