www.brainfoodtraining.com

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Brainfood Training empowers professionals with cutting-edge AI knowledge, making complex topics accessible and actionable. | About Us Martin Hill-Wilson is a long-standing member of the Customer Engagement community. He was CEO of a pioneering BPO and consultancy as contact centres first took hold. Martin then devoted a decade to explaining customer contact technologies and positioning their value on behalf of vendors and systems integrators. Since then, Martin has designed and launched a series of industry change initiatives using the dynamic of action-based learning. These include Social Customer Service, Quality and Performance, Emotive CX for Customer Interaction, Empathy Check-Ups and most recently AI for Non Technical Minds . All are designed to disrupt and reset the ‘art of the possible’ using new operating

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