shephyken

Description

Shep Hyken is a customer experience expert, New York Times & Wall Street Journal bestselling author, and Hall of Fame keynote speaker who helps companies create better customer experiences, build customer loyalty, and turn employees into customer-focused leaders. On this channel, Shep shares practical ideas and insights about customer service, customer experience, customer loyalty, company culture, employee experience, leadership, and the latest trends shaping the customer journey, including AI and its impact on customer service. You'll find keynote clips, interviews, customer experience strategies, business insights, and actionable ideas you can put to work immediately. Shep is the author of more than 8 books, including multiple New York Times and Wall Street Journal bestsellers. Subscribe to the channel for practical ideas to create better customer experiences, stronger customer loyalty, and more customer-focused cultures. Learn more about Shep: https://www.hyken.com

Industry

blog, youtube